OSX 913a • Effective Communication Skills

Planned Maintenance: CSUDH Student Systems

Due to a scheduled campus system upgrade, all CCPE registration processing for non-credit courses will be temporarily unavailable from Tuesday, March 17鈥揝unday, March 22, 2026.

Registration services will resume on Monday, March 23, 2026.

Please complete any pending registration and payment transactions BEFORE Monday, March 16th at 5:00pm PT. Registration confirmation messaging/emails (including payment receipts and course access info) may be delayed until the morning of Monday, March 23rd.

Thank you for your patience.

Be sure to review all information on this page before proceeding!

Generally, course registration opens approximately 4 months in advance; this course will appear on this page when it is opened for registration.
Check the full CSUDH OSHA Schedule 鈫楋笍 for the entire year to see when this course may be offered again.

Note: Once you place course(s) in your shopping cart, please either follow through the checkout process and purchase your course(s), or, if you decide not to register, remove the course(s) from your cart. If you leave a course in your cart for more than 24 hours, the course could become either filled or cancelled during that time period (before your registration could be completed).

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Course Description

This course is design to focus on the practical approach and advance techniques of effective communication. Participants will learn oral, written and non-verbal communication techniques to improve daily interactions with employees, co-workers and supervisors. Employee relationship, goal-setting and accountability will be heavily emphasized.

This highly interactive course consists of discussions, case studies and projects to build student knowledge, skills and abilities to contribute to company鈥檚 success at a strategic level.

Learning Outcomes

Describe the various means of communication
Demonstrate effective communication techniques
Develop specific and measurable goals for employees
Analyze communication barriers
Establish specific and measurable goals

CEUs: 0.8
Prerequisites: None
Course Length: 1 day
Recommended Materials: Pen, pencil, highlighter and writing pad

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听Frequently Asked Questions

Have questions about current course offerings or upcoming schedules?听
Visit our OSHA General FAQs

Have questions about prerequisite verification processing?
Visit the Prerequisite Verification FAQs

Have questions about becoming an outreach trainer?
Visit the Outreach Trainer FAQs

听Registration Eligibility

Students who wish to participate in OSHA鈥搉umbered courses in the online synchronous video conferencing format听must have a valid physical address in OSHA's San Francisco Region (AK, AZ, CA, OR, NV, HI, ID, WA, Guam, and American Samoa), or obtain permission from their local OTIEC to attend a class outside their home region.

Other CSUDH OTIEC courses can be taken by anyone (no residency required).

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System and Equipment Requirements

It is important that students review the system and equipment requirements listed below to be able to successfully take part in a CSUDH OTIEC course, whether participating in person or online via video conferencing.

Requirements for In-Person Students

A laptop with built-in camera, Wi-Fi capability

Requirements for Online Students

An internet connection 鈥� broadband wired or wireless (4G/LTE or better)
Access to computer or laptop with built-in camera 鈥� one student per device
OSHA 510, 511, 500 and 501 Students only:
Additional stand-alone webcam or secondary device (phone)
Built-in or external speakers/headset and microphone

Additional Student Resources

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